Shipping policy

1. Overview & Geographic Scope

At KMM GLOBAL LTD, we are committed to delivering our ultra-premium front doors with the utmost care, precision, and professionalism. We currently provide specialized delivery and installation services exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland). 

Due to the bespoke nature, weight, and security engineering of our doors, standard courier networks are unsuitable. All shipments are managed by our specialized white-glove transport team to ensure your entryway arrives in immaculate condition. 

2. Delivery Options & Pricing

We offer two distinct delivery tiers tailored to your project timeline. Both options include secure transit insurance and pre-scheduled delivery windows. 

• Standard Delivery

• Timeframe: 10 – 14 Business Days 

• Price: £150 

• Description: Scheduled ground-level delivery to your site or residence within mainland UK. Includes pre-call notification 24 hours prior. 

• Express White-Glove Delivery

• Timeframe: 5 – 7 Business Days 

• Price: £350 

• Description: Priority dispatch and expedited transit. Includes specialized handling, careful unpacking, structural inspection, and positioning at the designated entrance threshold. 

3. Delivery Process & Scheduling

• Order Confirmation: Once your order is processed or your custom manufacturing is complete, our logistics coordinator will contact you to arrange a suitable delivery date. 

• Pre-Delivery Inspection: Every door undergoes a rigorous multi-point quality check prior to dispatch from our UK warehouse. 

• On-Site Arrival: Our professional delivery team will handle the crated or protected door panels with specialized equipment. We request that an authorized representative be present on-site to inspect and sign for the delivery.

Important Note on Access: Because our doors are exceptionally heavy and feature reinforced security structures (often exceeding standard residential weights), please inform us in advance of any access restrictions, narrow lanes, restricted parking, or multi-floor delivery requirements.

4. Scotland, Wales & Northern Ireland Deliveries

Deliveries to remote regions of Scotland, the Scottish Highlands, Wales, and Northern Ireland may require an additional 2–3 business days for transit. Applicable surcharges, if any due to remote geographic positioning, will be communicated transparently prior to final order dispatch. 

5. Inspection and Claims

Upon delivery, please inspect the exterior packaging and, where possible, the product itself in the presence of the delivery personnel. Any visible transit damage must be noted on the delivery receipt and reported to our customer service team within 48 hours at karenmcc@kmmgloballtd.com to ensure prompt resolution and insurance claims